Troubleshooting

Tips to overcome difficulties that may arise during installation, when using the software application, and when activating remote access.

7 articles in this collection
Written by Aileen

Installation

How do I handle installation issues on Mac OS?

Here's how to resolve problems that may arise during Elpha Secure Software Installation on Mac OS.

Written by Aileen
Updated over a week ago

How do I uninstall Elpha Secure software on Mac OS?

Follow these instructions to uninstall Elpha Secure software on Mac OS.

Written by Aileen
Updated over a week ago

How do I handle installation issues on Windows OS?

Here's how to resolve problems that may arise during Elpha Secure Software installation on Windows OS.

Written by Aileen
Updated over a week ago

How do I uninstall Elpha Secure software on Windows OS?

Follow these instructions to uninstall Elpha Secure software on Windows OS.

Written by Aileen
Updated over a week ago

VPN

Why am I unable to connect to the Virtual Private Network (VPN)?

Why you may have trouble connecting to the VPN and how to resolve the problem.

Written by Aileen
Updated over a week ago

Remote Access

Why is my computer asking me to verify the computer certificate name?

Here's how to resolve this common issue for Windows OS users who attempt to set up remote access.

Written by Aileen
Updated over a week ago

Why can't I connect to my remote device?

Here's why you may be having trouble with remote access and how to resolve an unsuccessful connection.

Written by Aileen
Updated over a week ago