Once you've completed the Elpha Secure Software Installation on your company device, you're a big step closer to a more secure device and network. However, you'll need to keep an eye on alerts in your Elpha Secure portal in order to take action against threats and vulnerabilities before they can cause trouble.

Recent Issues and Alerts tab for registered company device on Elpha Secure online portal.

What is a CVE?

You may have noticed CVEs attached to an alert in your portal. CVE stands for Common Vulnerabilities and Exposures, and refers to a known vulnerability in a program on your device that could be exploited in a cyber attack.

CVEs are identified by the CVE prefix, the year identified, and arbitrary digits, as shown in the image below.

CVE identification highlighted on the Recent Issues and Alerts tab for registered company device on Elpha Secure online portal.

CVEs have different severity scores to measure potential security risks and threat levels. Don't be deceived by low severity scores: Multiple low severity CVEs can be combined and exploited to obtain full access to a machine.

Given this potential for severe damage, Elpha Secure currently sends an alert for any application that has a CVE and adds a "High Risk" label to your portal dashboard.

If you see a High Risk label on an alert, reach out to us for information and guidance:

Support: help@elphasecure.com

Sales: hello@elphasecure.com

Phone: (332) 242-6776


How to manage alerts

Elpha Secure alerts are currently "read only" — they require user action to resolve.

Follow these steps to manage your portal alerts for better cybersecurity posture. You should aim to address CVEs as soon as possible to protect against cyber attacks.

  1. Log into your Elpha Secure portal.

  2. In the portal, select your company device to expand details.

  3. Click the Issues & Alerts tab to view pending notifications.

  4. If you see a High Risk alert, reach out to our team for help.

    Elpha Secure High Risk alert notification on the Elpha Secure online portal.

  5. Update any programs with vulnerabilities to the most recent version available (a whole system update may be needed to resolve notifications on older operating systems).

  6. Once you've updated the program, resolve the alert by clicking the checkmark on the corresponding notification.

    Elpha Secure alert with expanded options on Elpha Secure online portal, highlighting “Resolve Issue” button.

  7. Review each notification to update and resolve until you see 0 Issues.

    Zero recent issues and alerts on Elpha Secure online portal.

Points to keep in mind:

  • Clicking the checkmark doesn't resolve issues automatically. If you don't update the program, the notification will reappear to prompt you to resolve it again.

  • If you click Stop notifications, the notification to resolve the vulnerability will disappear from your portal, but could still be exploited in a cyber attack.

    Elpha Secure alert with expanded options on Elpha Secure online portal, highlighting “Stop Notifications” button.

More questions about Elpha Secure alerts? Please reach out to our support team via our in-app chat or one of the options below:

Phone: (332) 242-6776

Support: help@elphasecure.com

Sales: hello@elphasecure.com

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