If you see the message below pop up on your screen, it means your operating system wants to confirm you're logging onto a device on the organization's network.

This is a prompt to validate your machine, and despite the cautionary language, it's safe to proceed. Click Yes to proceed with Remote Access.

Remote Desktop Connection pop-up window prompting user to confirm identity of remote computer.

Note: If your organization's IT provider set up the security certificates beforehand, you won't see this notification.


If you need additional assistance with remote access, please reach out to our support team via our in-app chat or one of the options below:

Phone: (332) 242-6776

Support: help@elphasecure.com

Sales: hello@elphasecure.com

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