Rarely, you may need to uninstall the Elpha Secure agent from your device in order to clear out an issue and then reinstall the software.

Steps to uninstall:

  1. Open the Applications folder on your device.

  2. Search for and open the Terminal.

  3. Copy and paste the following command into the terminal:

    sudo /Applications/Elphaware.app/Contents/MacOS/uninstaller.command

    Location of Terminal program in expanded Applications folder alongside expanded Terminal with uninstaller command.

  4. Press Return.

  5. Type in your device password and hit the Return key again.

    Expanded Terminal program prompting user for device password to continue with uninstaller command.

    Note: Text cursor will not appear in the terminal while typing your password.

  6. Elpha Secure software has been uninstalled from your device. No further action is needed if this marks the end of your policy coverage with Elpha Secure.

How to reinstall:

Refer to Elpha Secure Software Installation on Mac OS for step-by-step instructions to reinstall the software.

If you need additional assistance with uninstalling, please reach out to our support team via our in-app chat or one of the options below:

Phone: (332) 242-6776

Support: help@elphasecure.com

Sales: hello@elphasecure.com

Did this answer your question?