Are you being notified that remote access was unsuccessful and you can't connect remotely to the organization device? Go through these two steps to ensure remote access was set up correctly before attempting to connect again.

Error pop-up window notifying user that remote access connection was unsuccessful.

Troubleshooting Steps:

  1. Log into your Elpha Secure Portal to confirm that you have access to the device, and if you don't, reach out to your organization's administrator to grant you permission.

  2. Navigate to Device Overview and click Enable Remote Access, then click Unlock for all IP Addresses and restart the MFA for Secure Remote Access process from Step 7.

Elpha Secure portal pop-up window confirming Remote Access Enabled and highlighting

Still having trouble? Your IT contact or network administrator should be able to help.


If you need additional assistance with remote access, please reach out to our support team via our in-app chat or one of the options below:

Phone: (332) 242-6776

Support: help@elphasecure.com

Sales: hello@elphasecure.com

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