To restore your backed-up data, you must log into your Elpha Secure portal and find your machine on the Device Management page (try browsing or using the search bar).

Device Management screen on Elpha Secure online portal highlighting selected device.

Begin the restoration process:

  1. Choose the device and click to Download Backup on the File Backup card.

    Overview page for selected device on Elpha Secure online portal highlighting ‘Download Backup’ button on File Backup section.

  2. Click Request New Backup to initiate the data download. You can also access and download previous backups from this window.

    Request New Backup button on the Data Backups popup window on Elpha Secure online portal.

  3. Specify the files you would like to retrieve by selecting a date range. The default will be two weeks prior to today's date.

    Request New Backup window on the Elpha Secure online portal prompting user to specify time period for backup request.

    Note: You must select dates using the calendar provided (you won't be able to enter dates manually).

  4. Click Request New Backup to confirm and begin the download.

    Pending Backup Request downloading on the Data Backups popup window on Elpha Secure online portal.

    Note: Pending status means that the backup is still generating. If the file size is rather large, you can leave this window open and check back again later.

  5. Once the backup is ready, download the ZIP file that will appear in the window at the bottom left.

    Note: File name will end in .zip and feature a combination of random letters.

    Available backup request on the Data Backups popup window on Elpha Secure online portal.

    Data Backups popup window showing backup in progress, the backup key to copy, and the zip file downloaded.

    Extract your files:

  6. Once the download is complete, here's how to extract the contents of the ZIP file:

    a. Navigate to your Downloads Folder.

    b. Double-click the ZIP file (1).

    c. Click Extract all (your OS may offer other options, like "Extract" or "Unzip").

    d. A new folder (2) with the contents of the ZIP file will be downloaded to the Downloads folder. Confirm the requested backed up folders are listed.

    Once you've located the backed up files, you can discard the ZIP file (1).

    Top image: ZIP file expanded on Windows Explorer. Bottom Image: Windows Explorer expanded on Downloads folder to show ZIP file and encrypted folder.

    Note: If you don't see an extract option at the top of your menu, you may need to download a program that can process ZIP files. We recommend 7-zip, since it's free and easy to use: simply right-click on the ZIP file, choose 7-Zip (1), and select Extract files (2).

    Dropdown menu showing file options, with 7-Zip selected and Extract files highlighted.

    Note: Don't be alarmed if you can't access the files — they're still encrypted and will need to be decrypted to open and read the contents.

  7. Go to your system tray (1), select the Elpha Secure icon (2) to open the window, click the Backup tab, and then Restore from backup (3) to begin the decryption process.

    Elpha Secure agent window expanded on Backup tab to highlight ‘Restore from Backup’ button after opening software from the Windows system tray.

  8. Click Use key from this machine.

    Note: You won't be able to type anything into this field. We've saved the Elpha Secure key in our software.

    Elpha Secure Backup Restore window prompting the user to decrypt files with ‘Use key from this machine’ option.

    8a. If your Elpha Secure software has been compromised in the ransomware attack, click Use saved recovery key instead.

    In this case, you'll need to use the original backup key you saved when you created an account in your Elpha Secure portal. Copy that key into the Elpha Secure key field.

    Elpha Secure Backup Restore window prompting the user to decrypt files with ‘Use saved recovery key’ option.

  9. Click Decrypt folder.

  10. Go to Downloads (or where you would find the encrypted folder) and select the folder to decrypt.

    Windows Explorer window prompting user to select folder to decrypt; folder 'AAPIDPDQTAEPHOAH' is selected.

    Note: Contents will be decrypted and placed into a separate folder with the suffix ".decrypted".

  11. When decryption is complete, you'll receive a notification. Click Close to exit out of the backup restore window.

  12. You can now access your decrypted files!

Decryption confirmation window alongside Windows Explorer expanded to show encrypted folder, decrypted folder, and ZIP file.

If you need help restoring your data backups, please reach out to our support team via our in-app chat or one of the options below:

Phone: (332) 242-6776

Support: help@elphasecure.com

Sales: hello@elphasecure.com

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