Finished setting up Your Elpha Secure Portal? Great! Follow these steps to get your new cybersecurity software up and running:

  1. Click Add a New Device.

    Elpha Secure portal home screen for administrator account.
  2. Download the App installer (choose Mac OS when prompted, and a one-time-use installer package will download to your computer).

    Elpha Secure software installation pop-up screen asking user for type of operating system device runs.

  3. Double-click to run the installer.

    Note: If you are unable to see the installer, please make sure that your pop-up blocker is disabled because it may be blocking installer from downloading.

  4. Accept the license agreement and click through to the installer.

  5. Once you're on the Summary page, click Close.

  6. You'll be prompted to discard the one-time installer.

  7. Click Move to Trash.

One last (very important) step!

You need to grant Elpha Secure software Full Disk Access to your Mac. Here's what to do:

  1. Open System Preferences.

  2. Access Security & Privacy.

  3. Click the Privacy Tab.

  4. Scroll down the list and click on Full Disk Access.

  5. Click the lock to make changes.

  6. Click the checkbox next to Elphaware.

    Full Disk Access folder expanded with Elpha Secure icon checked.
  7. Click the lock to approve changes

Congratulations! You've armed your system with our software, and now your device is better protected from cyber attacks.

What comes next

Your Elpha Secure cybersecurity software will start automatically each time you reboot your computer, and you'll see a message confirming that it's running in the background.

Get the most out of our cybersecurity solution by walking through our guide to Setting Up Data Backups!

Installation troubleshooting

Please visit Mac OS Installation Troubleshooting for quick solutions to questions that may arise during the installation process.

If you need to reset any information or have any questions, please reach out to our support team via our in-app chat or one of the options below:

Phone: (332) 242-6776



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