A virtual private network (VPN) lets you safely connect to the internet via a public network, even if the that network is insecure. This feature is helpful when you need to send and receive data to and from your private network but can't directly connect as you usually would.

The VPN is currently only available for Windows OS (fully supported on Windows 10 and later versions). For devices on Windows 8.1 and older, please contact our team to get help configuring the VPN.

Connect to the VPN:

  1. Complete the Elpha Secure software installation.

  2. Open the Elpha Secure software from your system tray (the icon in the bottom right taskbar).

  3. Select the VPN tab.

  4. Click the "Connect" button.

    The VPN tab expanded on the Elpha Secure software window to highlight “Connect” button.

  5. Wait until the VPN status says "Connected" (this can take up to two minutes).

    The VPN tab expanded on the Elpha Secure software window to highlight VPN status as connected.

Now that you've successfully connected to the VPN, your internet traffic will be encrypted so you can safely use the internet from any unsecured location.

You can confirm the VPN connection at any time by hovering over your Network icon in the system tray.

Wi-fi status expanded on a Windows OS device system tray to confirm VPN connection.

Things to keep in mind

When you connect to the VPN, extra steps are added to the interaction between your device and the internet. In turn, webpages may take slightly longer to load, however you probably won't notice any delay.

Anytime you disconnect from an internet source or shut down your device, remember that the VPN will not automatically reconnect — you'll need to reconnect via your Elpha Secure software screen.

The VPN tab expanded on the Elpha Secure software window to highlight VPN status as disconnected.

Troubleshooting Tips

Unable to connect? Read our next article: Why am I unable to connect to the VPN?


If you have any questions about using the Elpha Secure VPN, please reach out to our support team via our in-app chat or one of the options below:

Phone: (332) 242-6776

Support: help@elphasecure.com

Sales: hello@elphasecure.com

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